How Emotional Intelligence Turned My Failing Team Into Million-Dollar Performers
Not that long ago, I was leading most dysfunctional sales team in a major telecommunications company. Performance objectives? Consistently missed. Team morale? Absolutely abysmal.
At that point I discovered something that completely transformed our results. It wasn’t advanced tools. Not additional training. EQ development.
Might sound overly basic? Bear with me.
The Disaster We Were Facing
Imagine: eight highly qualified business developers with impressive credentials. Academic achievements. Relevant background. Everything that should guarantee success.
Instead, we had:
– Monthly poor performance of 25-40%
– Client complaints growing monthly
– Staff barely speaking
– Absenteeism at unprecedented rates
What really frustrated me? Management kept adding additional systems at the problem. Technology upgrades. Industry updates. Nothing.
Then I understood the real problem: we didn’t have technical issues. We had emotional intelligence challenges.
The Results Speak For Themselves
Within half a year of implementing people skills training:
Revenue Improvement: Nearly 50% increase in regular performance
Client Satisfaction: Relationship problems decreased by significantly. Positive feedback increased substantially.
Team Dynamics: Absenteeism reduced by nearly half. Team collaboration enhanced substantially.
Individual Performance: Seven of eight team individuals achieved their 12-month goals for the first time in several years.
But, the most significant transformation was environmental. People began helping each other. Offering prospects. Cooperating on complex accounts.
The Bottom Line
Emotional intelligence revolutionised not just our collective achievement. It improved individual careers.
Three team individuals have now been promoted to higher leadership roles. Some have started their own profitable consulting businesses. All links their advancement partly to emotional intelligence improvement.
What I learned? Hard capabilities create opportunities. EQ controls how far you achieve.
It’s the difference between average performance and outstanding performance.
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